Emergency response
Urgent plumbing and heating help, 24 hours a day.
Active leaks, sewer backups, loss of heat, gas concerns, and failed water-heating equipment can require immediate attention.
When to call
Common situations that should not wait.
- Burst or actively leaking pipe
- Water entering walls, floors, or ceilings
- Sewer backup or overflowing drain
- No heat during cold conditions
- Water heater leaking or not operating
- Suspected gas leak or damaged gas line
- Overflowing toilet that cannot be stopped
- Major fixture or supply-line failure
Suspected gas leak?
Leave the property, avoid switches or flames, and contact the gas utility or emergency services from a safe location. Do not rely only on a website service request.
Before help arrives
Take safe, limited steps to reduce damage.
- Protect people firstKeep occupants away from standing water, sewage, hot equipment, and suspected gas.
- Shut off water only if safeUse the nearest fixture valve or the property's main shutoff when you know its location and can reach it safely.
- Turn off affected equipmentFollow manufacturer guidance. Avoid electrical controls when water is nearby.
- Document visible damagePhotos can help explain the problem, but do not delay evacuation or emergency calls.
- Call the emergency lineShare the property address, active hazards, affected system, and callback number.
Emergency questions
What customers often ask.
Is emergency service available overnight and on weekends?
Yes. The website presents emergency availability as 24 hours a day, seven days a week. Confirm actual dispatch coverage and any holiday limitations before launch.
Should I submit the online form for an active emergency?
Call the emergency number. The form is better suited to non-urgent service requests and planned work.
Can you repair the problem during the first visit?
Many common issues may be repairable during the initial visit, but equipment, parts, access, permits, and system condition can affect the final scope.
Do emergency rates differ?
Yes, emergency services may have different pricing structures compared to standard service calls.
Immediate assistance